Andrestella Club Terms and Conditions
Andrestella Club Terms and Conditions — October 24, 2026 version.
1. The Andrestella Club
The Andrestella Club is the loyalty program offered by Christelle IVORRA, a sole trader operating under the trade name LILOMYLO – ANDRESTELLA, SIREN 897 538 583. Full details can be found in the legal notices. For any questions, contact contact@andrestella.com.
These terms govern membership, Stars, and Club benefits. They supplement the general terms and conditions of sale, which remain applicable to orders and consumer rights.
2. Free, voluntary membership
Creating a store account or placing an order does not, on its own, constitute membership in the Club. To join the Club, the customer must expressly request registration and agree to these terms. Access to the member area is granted after membership is confirmed and the associated account is verified. A personal invitation does not constitute consent to receive marketing communications.
At launch, requests are reviewed manually. Submitting the form does not immediately grant access to the dashboard; membership confirmation is required. The Club account is personal. Contact details must be accurate and belong to the person registering. Multiple accounts created to obtain several bonuses are not permitted. No purchase or paid advertising subscription is required to apply for membership.
The Club is intended for adults acting in their personal capacity who have a store account and an accessible email address. Physical rewards may be delivered to the destinations offered by the store. To apply for membership, use the Club form with the email address associated with your account. You will log in using the code sent by Shopify to that address. The workshop reviews requests manually; if you experience difficulties or delays, write to contact@andrestella.com.
3. The communications you choose
Accepting the Club terms does not constitute registration for promotional offers. Email and SMS choices are separate, optional, and not checked by default. You can join and remain in the Club without accepting them.
The SMS bonus is awarded only once, after valid SMS consent is confirmed and linked to the correct member account. Simply entering the number is not sufficient. Unsubscribing and then resubscribing does not award a new bonus. Withdrawing consent does not remove a regularly earned bonus or close the Club account.
Each channel includes an unsubscribe option; you can also write to contact@andrestella.com. Messages strictly necessary for account management are distinguished from promotional campaigns.
4. Earning Stars through purchases
The basic rate is 10 ⭐️ Stars for every €1 of eligible purchases. The calculation is based on the amount actually paid for products, after discounts and excluding delivery fees. Orders must be paid for and linked to the member account.
A cancellation or refund will result in an adjustment of the Stars corresponding to the products concerned, including in the case of a partial refund. Your rights of withdrawal, refund, and statutory guarantees remain unchanged.
The calculation includes applicable taxes, takes discounts into account, and excludes delivery fees and the purchase of gift cards. The number of Stars is rounded to the nearest whole number. The credit is applied after a paid order is registered, subject to the technical synchronization period. Stars used to obtain a code are deducted at the time of exchange; a refund of an order does not automatically restore this code or the Stars spent. Contact the workshop in the event of an issue to verify the code, the refund, and the necessary adjustment, without double benefits.
No past orders are automatically converted into Stars. Orders placed before October 24, 2026, are excluded, even if they are modified or synchronized later. The special offers provided to loyal customers are selected and credited manually by Christelle, who decides on the recipients and the number of Stars.
5. Club missions
Missions must be genuinely completed and meet the criteria set out below. Votes and live streams are only available when a consultation or appointment is announced. Their temporary unavailability does not block other Club benefits.
| Mission | Stars | Limit |
|---|---|---|
| Confirmed membership | 250 | Once |
| Birthday | 250 | Once a year |
| Discover Instagram, TikTok, or Facebook | 100 per network | Once per network |
| Newsletter registration | 50 | Once, with confirmed consent |
| SMS registration | 150 | Once, with confirmed consent |
| Original social share validated | 100 | Twice a month, across all networks |
| Creative preferences | 25 | Once |
| Vote in a consultation | 50 | One rewarded participation per announced consultation |
| Validated participation in a live stream | 100 | Four distinct live streams per month |
| Eligible Junip review | 100 | Two awards per month |
| Validated original photo | 100 | Twice a month |
The social media discovery bonus is awarded upon the first opening of the account since the Club mission, once per network. No subscription is required or verified. You can then reopen the account without receiving any new Stars.
The same content cannot be rewarded multiple times by switching networks, nor at the same time as a review with a photo, a share, and a photo sent to the Club. Reviews are rewarded regardless of their rating, whether favorable or unfavorable, subject to the same criteria of verified purchase, authenticity, and absence of duplicates. A reward never requires a positive review.
For shares, you must tag the official account indicated in the mission and allow it to be verified. Private participations or those that have become invisible may require proof. A mention alone does not necessarily trigger an automatic credit. Rewarded content intended for the public must clearly state the benefit received.
Photos, shares, and preferences are manually verified by the workshop before awarding: member account, authenticity, proof, and absence of duplicates. Monthly limits are applied by the loyalty service; the award date is shown in your history. For birthdays, the date must be provided at least 30 days in advance; the bonus is awarded once a year. The Junip bonus applies to reviews from verified buyers, excluding test reviews, regardless of the rating. Any Junip code is subject to its own terms and conditions and does not guarantee any combination with a Club voucher.
6. Using your Stars
| Stars required | Planned reward |
|---|---|
| 1,000 | €5 discount voucher |
| 2,000 | €10 discount voucher |
| 3,000 | An exclusive pair of Mystery Charms, not sold in the public catalog |
| 4,000 | €20 discount voucher |
The balance must be sufficient at the time of exchange. Stars are deducted upon confirmation. Rewards are neither currency nor convertible into cash. Vouchers are personal, single-use, and cannot be combined with other codes or discounts on products, the order, or delivery. Any exclusions are presented before the exchange; a promotion already incorporated into the price of an item must be subject to an explicit rule.
The Mystery Charms are an exclusive handcrafted pair reserved for the Club; hoop earrings are not included. The exchange provides a code allowing you to obtain the product "Exclusive Pair of Mystery Charms — Andrestella Club" free of charge, at the reference price of €14. No other item or minimum purchase is required. The product must be added to the cart and the code applied at checkout. Standard delivery fees still apply and are displayed before confirmation; the gift may also accompany an order. Availability is limited to stock. If the gift cannot be provided, contact the workshop to restore the Stars corresponding to the unused exchange; no replacement is required without your agreement.
Stars do not currently expire: automatic expiration is disabled. Any future change must be announced before it takes effect.
The €5 and €10 vouchers are valid for 12 months after exchange. The €20 voucher and Mystery Charms code currently have no automatic expiration date. Monetary vouchers require no minimum cart value; their discount applies up to the eligible amount of the order. They are not gift cards: any unused amount from an order is not carried over and does not entitle you to a cash refund. Delivery fees remain due according to the store's terms. Check the cart value and the displayed terms before spending your Stars. In the event of a technical failure, contact the workshop with the code concerned: after verification and neutralization of an unused code, the Stars can be manually restored. No automatic refund is provided upon the expiration of a voucher.
7. Your loyalty levels
Only eligible purchases made from October 24, 2026, are taken into account for the levels; no past spending is automatically included.
\nSparkle: upon joining. Shine: from €250 in eligible purchases over twelve rolling months. Radiant: from €600 over the same period. Refunded purchases do not count toward eligible spending.
The level depends on purchases, not the Star balance: redeeming a gift does not reduce the spending taken into account. The level may change when purchases fall outside the twelve-month period.
Previews provide access to collections before their general opening according to the dates and terms announced for each event. Exclusive offers are occasional and do not constitute a permanent discount.
The Radiant box contains a pair of hoop earrings in your choice of gold or silver, three exclusive pairs of charms, and an exclusive hand-sewn scrunchie. The designs of the charms and scrunchie are surprises; no fixed retail value is promised. The box is a level benefit, with no Star cost, limited to one box per twelve-month period. To request it, the member must meet the threshold of €600 in eligible purchases over the last twelve months and not have already received a box in the last twelve months. The first request is possible as soon as the threshold is met after launch; spending prior to October 24, 2026, is not included.
The request is made via the gold or silver links in your Club area, or by email to contact@andrestella.com, indicating the address of your account. The workshop verifies the level, purchases, any refunds, and the last box awarded, then confirms the color, address, and preparation time. Any delivery fees are specified before your agreement according to the shipping policy; no other purchase is required. Awarding and preparation are manual, with no automatic deduction or paid subscription. If an item cannot be provided, no different replacement is required without your agreement.
8. Refer a friend
The eligible referred friend receives a €5 discount on their first order of at least €35. The referrer receives 500 ⭐️ Stars after their first eligible order is actually paid for and attributed to their referral. Simply signing up does not grant this right. Self-referrals and fictitious accounts are excluded.
The referrer shares their link with someone they know; this share does not automatically register this person for marketing communications. Exclusions, the minimum calculation, and the consequences of a refund must be clearly announced.
The referred friend must be a new customer and use the referral link or code associated with the referrer. The €5 voucher requires a cart of eligible products of at least €35 and currently has no automatic expiration date; it cannot be combined with another discount code. Attribution via link without using the code is limited to 90 days and requires a first order of at least €35 according to the total calculated including discounts, taxes, and delivery. The 500 Star credit is applied after the first paid eligible purchase is registered and synchronized. An order of €0 or an unpaid order is not sufficient. A cancellation or refund that calls eligibility into question may result in an adjustment after verification. An anti-fraud filter may block a participation; contact the workshop for review, especially if an internet connection is shared. No paid advertising subscription is required to benefit from the referral.
9. Photos, image, and exclusive content
Sending a photo, tagging on a social network, or accepting these terms does not constitute general authorization for advertising reuse. A separate authorization specifies the content, media, purposes, duration, territory, and means of withdrawal. Paid advertising and printed media must be expressly covered if they are considered.
The person must have the rights of the photographer and the recognizable people. For the image of a minor, the required agreement of the holders of parental authority must be verified. No reuse may begin before this verification. The privacy policy specifies the retention of files and proof of authorization; unlimited retention is not planned by default.
The Secret Workshop: coming soon. Its content, opening date, and terms of access will be announced separately. The Club and its rewards remain accessible without waiting for this area; membership does not guarantee immediate access.
10. Your personal data
Andrestella processes your identity, account contact details, membership, eligible purchases, Stars, levels, participations, and rewards to manage the Club. The phone number and birthday are only necessary if you choose the corresponding missions. The management of the Club is based on the execution of your membership; the prevention of abuse and the review of complaints are based on legitimate interest; promotional communications and the optional republication of photos are based on your consent.
Shopify and Rivo act on behalf of the account and loyalty, Junip for reviews, and Klaviyo for the communications you have consented to. Carriers receive the information necessary for the delivery of gifts. The information is limited to the needs of each service provider. For recipients, any transfers outside the European Economic Area and their guarantees, see the privacy policy.
Club data is kept for the duration necessary for membership and the management of benefits, then deleted or archived only to the extent necessary for legal obligations and the defense of rights. Mission proof is kept for the time required to verify the award and process any dispute. Photos authorized for republication are used within the limit of the separate two-year authorization and any withdrawal. Prospecting data is not kept indefinitely: for a maximum of five years after the end of the commercial relationship or the last useful contact, and until the withdrawal of your consent if it occurs before. The only elements necessary to respect an objection and provide proof of choices may be kept separately.
You can request access, rectification, or erasure of your data and exercise other applicable rights at contact@andrestella.com. You can file a complaint with the CNIL. Data that must be kept for a legal obligation or the defense of rights are not necessarily deleted immediately.
11. Leaving the Club and reporting an error
You can request the free closure of the Club account at contact@andrestella.com. Before confirmation, Andrestella will inform you of the consequences for the remaining Stars and rewards. Unsubscribing from email or SMS lists does not mean closing the Club.
In the event of an error, contact us with the useful details: the account, order, or mission concerned. Anomalies are reviewed before correction. A suspicion of abuse may justify a proportionate temporary suspension; the member is informed and can present their observations. Only unjustified awards are canceled, without depriving the person of their legal rights.
12. Program evolution and complaints
Any major change will be clearly announced before it takes effect. A new rule will not retroactively remove a reward that has been regularly earned. In the event of a shutdown, members will be informed and given a reasonable, advance-announced period to use their remaining entitlements in accordance with the closure procedures. At least 30 days’ notice will be given for a major adverse change or the termination of the program, except where immediate action is required by law, for security reasons, or due to proven abuse. The announced procedures will ensure that rewards already earned and any claims continue to be processed.
You may submit a claim to contact@andrestella.com. If the issue cannot be resolved amicably and subject to the conditions of admissibility, you may refer the matter free of charge to the ombudsman designated in the legal notices: CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, at www.cm2c.net or by post. French law applies without prejudice to any mandatory consumer protections. The guarantees and rights provided for in the General Terms and Conditions of Sale remain applicable.